Local App Reduces Time Spent In Urgent Care Waiting Rooms

Jun 22, 2015

Piedmont Urgent Care by Wellstreet is one of the businesses that now use Clockwise.MD.
Credit Dan Raby / WABE

A local tech company, Clockwise.MD, is working on eliminating wait times at urgent care centers.

It's rolling out a mobile app and real-time monitors at pediatric urgent care centers – including the Children’s Healthcare of Atlanta. 

The app sends patients a text message when the doctor is actually ready to see them.

At Children’s Healthcare of Atlanta, Beth Gansel, an administrative resource nurse, says now there’s now more room to breathe.   

“Our lobbies used to get kind of crazy, with tons of children and parents and siblings waiting there and this gives the parents an option to wait in their car or go do some shopping or go home and actually wait,” Gansel says. 

People who use the app can book their appointment online and see how long they'd have to wait. The app also allows users to walk into an urgent care center and save their place in line.

Michael Burke, the founder of Clockwise.MD, came up with the idea over a dinner conversation about restaurant wait times a few years ago.    

"People dislike waiting and waiting for an they really, really dislike waits that they perceive as unfair. By keeping in communication about when they can expect to be seen and who’s in front of them, it dramatically reduces the stress of waiting,” Burke says. 

More than 700 locations outside Georgia use Clockwise.MD. In the Atlanta area, Children’s Healthcare of Atlanta, Piedmont Urgent Care by Wellstreet, Atlanta Pediatric Therapy and Children’s Medical Group of Atlanta use the service.